Legal

Privacy Policy

Last updated: May 6, 2026

This Privacy Policy explains how SignalTradingHub ("SignalTradingHub," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when users access or use our website, platform, accounts, trading research tools, alerts, community features, and related services.

SignalTradingHub is a trading research workspace that provides market data, technical signals, alerts, watchlists, AI-assisted market analysis, community features, and related tools to help users understand market conditions. SignalTradingHub is not a broker, financial adviser, investment adviser, or trading execution platform. Our services are provided for informational and educational purposes only and do not constitute financial, investment, tax, or legal advice.

If you do not agree with this Privacy Policy, please do not use our services.

1. Contact Information

For privacy-related questions, requests, complaints, or appeals, you may contact us at:

Email: [email protected]
Website: https://signaltradinghub.com/contact

For users in Quebec, the person responsible for the protection of personal information may be contacted using the email address above.

2. Personal Information We Collect

We collect only the personal information that is reasonably necessary to operate, secure, improve, and provide our services.

Information you provide directly

Depending on how you use SignalTradingHub, we may collect:

• Email address
• Username
• Password or authentication information
• Account settings and preferences
• Billing information, such as billing address and subscription status
• Support requests and messages you send to us
• Community content, including posts, comments, chat messages, group messages, reports, and moderation-related information
• Profile information, such as profile image or display information, if you choose to provide it

Trading workspace information

When using the platform, we may collect information related to your use of trading research features, such as:

• Watchlists
• Saved assets or symbols
• Price alerts
• Signal interactions
• Dashboard activity
• Community room activity
• Feature usage and platform preferences

Payment information

Payments and subscriptions are processed by Stripe. We do not store or have direct access to full credit card numbers, debit card numbers, card security codes, or full payment credentials. Stripe may process payment details according to its own privacy policy, available at https://stripe.com/privacy.

We may receive limited payment-related information from Stripe, such as subscription status, customer identifier, plan type, invoice status, billing email, and billing address where applicable.

Information collected automatically

When you visit or use our services, we may automatically collect technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Referring URLs
• Approximate location based on IP address or network information
• Log data, timestamps, errors, diagnostic information, and security events
• Interactions with ads, analytics tools, cookies, pixels, and similar technologies

We do not intentionally collect precise GPS location unless a feature clearly requests it and you consent through your browser or device settings.

3. Information From Third-Party Services

We may receive limited information from third-party service providers that help us operate, secure, analyze, advertise, or monetize our services. These may include:

• Stripe for payment processing and subscription management
• Cloudflare for security, performance, CDN, DNS, and traffic protection
• Google Analytics for website and product analytics
• Microsoft Clarity for website analytics, usability analysis, and session-based behavior insights
• Google AdSense and Google advertising tools for advertising, ad measurement, and related tracking
• Email delivery providers, such as Resend or SMTP services, for account emails, verification emails, password resets, and system notifications

4. How We Use Personal Information

We use personal information for the following purposes:

• To create, authenticate, secure, and manage user accounts
• To provide market research tools, signals, alerts, watchlists, dashboards, and community features
• To process subscriptions, payments, invoices, and billing status through Stripe
• To send administrative emails, verification emails, password reset emails, service notices, and security alerts
• To provide support and respond to user inquiries
• To enable user-to-user communication, including chat and community features
• To moderate content, investigate reports, enforce rules, and prevent abuse
• To improve signal clarity, platform performance, reliability, and user experience
• To analyze traffic, usage trends, product performance, and advertising performance
• To protect our services against fraud, spam, unauthorized access, misuse, attacks, and other security risks
• To comply with legal, tax, accounting, security, regulatory, or dispute-resolution obligations

Legal bases for processing (EEA, UK, Switzerland, and similar jurisdictions)

Where laws such as the GDPR require a legal basis, we generally rely on one or more of the following:

• Performance of a contract: when processing is necessary to create accounts, provide subscriptions, deliver platform features, or otherwise perform our services.
• Legitimate interests: when processing is reasonably necessary to secure, maintain, improve, support, moderate, analyze, and protect our services and users, provided those interests are not overridden by your rights.
• Consent: when we ask for your permission, such as for certain non-essential cookies, analytics, advertising, or other optional processing where required by law.
• Legal obligations: when processing is necessary to comply with applicable laws, regulations, court orders, tax requirements, or lawful requests.
• Vital interests: in limited situations where processing is necessary to help protect someone’s safety or vital interests.

5. AI-Assisted Features

SignalTradingHub may include AI-assisted or automated features that help analyze market conditions, summarize information, generate research context, classify signals, or improve the clarity of market insights.

AI-assisted features may process market data, technical indicators, user interactions with platform features, watchlists, alerts, and other information necessary to provide the service. If you interact with an assistant, chatbot, or AI feature, the content of your prompt or message may be processed to generate a response, improve service quality, maintain safety, and prevent abuse.

AI-assisted outputs are provided for informational and educational purposes only. They are not financial advice, investment advice, or a guarantee of accuracy, performance, or trading results. Users remain fully responsible for their own trading decisions.

6. Cookies, Analytics, Advertising, and Tracking

We use cookies, pixels, tags, beacons, and similar technologies to operate the website, secure accounts, remember preferences, analyze traffic, measure performance, and support advertising.

We may use Google Analytics to understand how users interact with our services. We may also use Google AdSense and Google advertising tools to display ads, measure ad performance, and support advertising-related features such as interest-based advertising or remarketing where enabled.

We may also use Microsoft Clarity to better understand usability, page flow, navigation patterns, clicks, scroll behavior, and other interaction patterns on our public website and product surfaces. Clarity may record session-based behavioral information such as page views, device and browser information, approximate location, heatmap-style interaction data, and pseudonymous identifiers to help us improve the user experience.

These technologies may collect or share information such as IP address, device information, browser information, page visits, approximate location, cookie identifiers, ad interactions, and usage activity.

You can learn more in our Cookie Policy: https://signaltradinghub.com/cookie-policy.

Where required by law, we will request consent before using non-essential cookies or similar tracking technologies. Users can manage non-essential cookie choices through the available cookie controls we provide, including from the footer and account settings where available. We also honor browser-based Global Privacy Control signals where applicable by keeping non-essential analytics and advertising technologies turned off for that browser.

7. When We Share Personal Information

We may disclose personal information in the following situations:

• Service providers: We share information with providers that help us operate the platform, such as Stripe, Cloudflare, Google Analytics, Microsoft Clarity, Google AdSense, email delivery providers, hosting, infrastructure, security, analytics, and support tools.
• Payments: Payment and billing information may be shared with Stripe to process transactions, subscriptions, invoices, refunds, and billing issues.
• Advertising and analytics: We may share certain identifiers and usage information with Google services for analytics, advertising, and ad measurement.
• Community features: Usernames, profile details, posts, messages, and other content you choose to share may be visible to other users depending on the feature.
• Security and enforcement: We may share information when necessary to investigate abuse, fraud, security incidents, violations of our terms, or illegal activity.
• Legal obligations: We may disclose information if required by law, court order, government request, or to protect rights, safety, and property.
• Business transfers: If our business is involved in a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell personal information in the traditional sense of selling customer lists or databases. However, certain privacy laws may define some advertising or tracking activities as "sharing" or "selling" personal information. Where applicable, users may have the right to opt out of such sharing or sale.

8. User-Generated Content and Community Features

SignalTradingHub may allow users to post, upload, send, or share content, including chat messages, group messages, community posts, comments, reports, profile information, and attachments where available.

Content you post or share may be visible to other users depending on the feature. You should not post sensitive personal information, private financial information, passwords, personal addresses, or information that you do not want others to see.

We may review, moderate, remove, restrict, or preserve user-generated content when necessary to enforce our rules, protect users, investigate abuse, comply with law, or maintain platform security.

9. International Transfers

SignalTradingHub may be operated from Canada, and our service providers may process personal information in Canada, the United States, Europe, or other countries. These countries may have privacy laws that differ from those in your location.

When personal information is transferred internationally, we use reasonable safeguards, such as contractual obligations, data processing agreements, and other legally recognized transfer mechanisms where required, including Standard Contractual Clauses where applicable.

For users in Quebec, personal information may be communicated outside Quebec when we use service providers such as Stripe, Cloudflare, Google, or email infrastructure providers. We take reasonable steps to ensure such providers protect personal information appropriately.

10. How Long We Keep Personal Information

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information:

• Account information: kept while your account remains active and for a reasonable period after closure where needed for security, legal, or administrative purposes.
• Billing and transaction records: kept as needed for tax, accounting, fraud prevention, dispute resolution, and legal obligations.
• Security logs: kept for a limited period necessary to detect, investigate, and prevent security incidents.
• Support requests: kept as long as needed to respond to the request and maintain a record of support history.
• Community content: may remain visible or stored while the relevant feature, room, thread, or account exists, unless removed according to our rules or legal obligations.
• Backups: deleted or overwritten according to our backup cycle and technical limitations.

When personal information is no longer needed, we will delete, anonymize, or securely retain it only where legally or technically necessary.

11. Security Measures

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include account authentication, encrypted connections, access controls, network protections, logging, monitoring, security headers, Cloudflare protections, and secure payment processing through Stripe.

No system is completely secure. We cannot guarantee that unauthorized third parties will never defeat our safeguards. If we become aware of a security incident that may affect your personal information, we will take appropriate steps and notify affected users or authorities where required by law.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Request portability of certain information
• Opt out of certain advertising, sale, or sharing activities where applicable
• Appeal a privacy-related decision where applicable law provides that right

You can submit a request by contacting us at [email protected] or by using our contact page: https://signaltradinghub.com/contact.

We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

If you are located in the EEA, UK, or Switzerland, you may also have the right to complain to your local data protection authority if you believe your personal information has been processed unlawfully.

13. Canadian and Quebec Privacy Rights

If you are located in Canada, including Quebec, you may have rights to access, correct, or request deletion of personal information, subject to legal exceptions.

We aim to provide clear information about our privacy practices and to collect, use, disclose, retain, and protect personal information in a manner consistent with applicable Canadian privacy laws, including PIPEDA and Quebec Law 25 where applicable.

14. United States Privacy Rights

Depending on your state of residence, including California and other U.S. states with privacy laws, you may have rights to know, access, correct, delete, obtain a copy of, or opt out of certain uses of personal information, including certain targeted advertising, sale, or sharing activities.

We do not knowingly sell personal information in the traditional sense. However, our use of advertising and analytics technologies may be considered "sharing" or "selling" under certain U.S. privacy laws. Where applicable, you may opt out by using available cookie controls, browser privacy signals such as Global Privacy Control where supported, browser settings, privacy settings, or by contacting us.

15. Children and Minors

SignalTradingHub is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected personal information from a minor without appropriate authorization, we will take reasonable steps to delete it.

16. Third-Party Links and Services

Our services may contain links to third-party websites, tools, ads, or services. We are not responsible for the privacy practices, content, or security of third-party services. You should review their privacy policies before providing information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above. If changes are material, we may provide additional notice, such as a website notice, account notification, or email where appropriate.

18. How to Review, Update, or Delete Your Information

You may review or update certain account information through your account settings, where available. You may also request access, correction, deletion, or other privacy rights by contacting us at [email protected] or by visiting https://signaltradinghub.com/contact.

19. Important Trading Disclaimer

SignalTradingHub provides tools for research, analysis, education, and market context. Signals, alerts, indicators, AI-assisted outputs, community posts, and other platform content are not financial advice and should not be treated as instructions to buy, sell, or hold any asset. Trading and investing involve risk, including possible loss of capital. Users are solely responsible for their own decisions.